Privacy Policy

At Food Huggers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit or make a purchase from foodhuggers.uk.

1. Who We Are

Food Huggers Inc. operates this website via Shopify. Shopify is our e-commerce platform and helps us securely process your order and manage your customer experience.

2. Information We Collect

When you visit our site, we may collect the following types of information:

  • Personal Information: Name, billing and shipping address, payment details, email address, and phone number.
  • Device Information: IP address, web browser, time zone, and information about how you browse our site (via cookies or analytics tools).
  • Order Information: Products you purchase, order total, and any messages or notes you provide at checkout.

3. How We Use Your Information

We use the information we collect to:

  • Fulfill and ship your orders
  • Communicate with you about your purchase or support requests
  • Send marketing emails (if you opt in)
  • Improve our website and customer experience
  • Comply with legal and regulatory requirements

4. Sharing Your Information

We do not sell your personal information. We only share your information with trusted partners when necessary, including:

  • Shopify (our website and checkout platform)
  • Payment providers (like Shopify Payments or PayPal)
  • Shipping carriers (to deliver your order)
  • Service providers who help us operate our business (e.g., email marketing tools)

We may also disclose your information to comply with applicable laws or respond to lawful requests for information.

5. Your Rights (UK & EU Customers)

If you are a UK or EU resident, you have the right to:

  • Access the personal information we hold about you
  • Request that your personal data be corrected, updated, or deleted
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at hugs@foodhuggers.com.

6. Data Retention

We retain your order information for our records unless and until you ask us to delete it.

7. Cookies

We use cookies to personalize your experience and to help our site function properly. You can manage or disable cookies in your browser settings. Please note that disabling cookies may limit some site functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top.

9. Contact Us

If you have any questions about this policy or would like to make a request, please contact us at:
Email: hugs@foodhuggers.com